At All Things Real Estate, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Statement outlines how we collect, use, store, and disclose your personal information in connection with our real estate services.

1. Collection of Personal Information

We collect personal information necessary to provide our services. This may include your:

  • Full name

  • Contact details (phone number, email, address)

  • Identification documents

  • Employment and financial information (for rental or sales applications)

  • Property ownership and tenancy details

  • Website usage data via cookies and analytics tools

Where possible, we will collect your personal information directly from you, through forms, emails, phone calls, or online interactions.

2. Use of Personal Information

We use your information to:

  • Provide real estate services (sales, rentals, appraisals, property management)

  • Facilitate communication between parties (e.g. landlords and tenants)

  • Verify your identity

  • Process applications and agreements

  • Comply with legal and regulatory obligations

  • Improve our services and website experience

3. Disclosure of Personal Information

We may disclose your personal information to:

  • Property owners or tenants

  • Tradespeople and service providers

  • Financial institutions

  • Legal or government authorities (when required)

  • IT and website service providers

We do not sell your personal information to third parties.

4. Security of Information

We take reasonable steps to protect the personal information we hold from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. Your information is stored securely in both electronic and physical formats.

5. Access and Correction

You may request access to the personal information we hold about you at any time, and request corrections if you believe it is inaccurate or incomplete. To do so, please contact us using the details below.

6. Information Collection and Use:

Limited Purpose:

We will only collect and use personal information to assess an applicant's suitability for a rental property and to manage the tenancy. 

  • Identity Documents:

    Applicants can choose to provide identity documents for sighting only, with copies retained only with their consent. 

  • Restricted Information:

    Information regarding legal action, bond history, credit or bank details, or evidence of breach notices cannot be requested from prospective tenants. 

7. Secure Storage and Disposal:

Secure Storage:

We will securely store renters' personal information.

  • Timely Disposal:

    Information will be securely destroyed within three months for unsuccessful applicants and within seven years after the end of the tenancy agreement

8. Website and Cookies

Our website may use cookies and tracking technologies to improve user experience and analyse website traffic. You can disable cookies via your browser settings, but this may affect functionality.

9. Contact Us

For any privacy-related inquiries, including access or correction requests, please contact:

Privacy Officer
All Things Real Estate
PO BOX 719, Upper Coomera, QLD 4209
0450 654 265
Tracy@allthingsrealestate.com.au